Common questions

No. We issue no certificates or marks, and nothing we write says a product may be sold. You get a Gap Report, which describes your file and what it lacks, and, if the review ends without a blocking finding, a one-page Review Summary that describes the review. Neither is a certificate. If someone has asked you for a certificate, we cannot give them one.

No. We provide no legal services, give no legal opinions and don't tell you what to do. We describe what the published rules say and what is in your file. Whether your product may lawfully be placed on the market is a legal question that only your own examination or a qualified lawyer can answer.

No. Both are roles that must be established in the EU, and we hold neither. If a marketplace or an authority has asked you to name one, that is a separate appointment with another provider. If your file suggests you need one, the Gap Report says so.

No. We never see the product, only its documents. If your file lacks a test that a rule expects, the Gap Report says so, and Lab Link can book a laboratory to run it. The laboratory does the test and stands behind its own report.

Yes, you can show it to anyone. It is written for you, on the file you gave us and under your agreement with us. Nobody else gains a right to rely on it or a claim against us by reading it, and we do not issue reliance letters.

A Gap Report describes your documents as they were when you gave them to us. It cannot predict what a marketplace, buyer, customs office or authority will decide, because those decisions can turn on things outside the file. You remain the responsible economic operator. The limits of our responsibility are set out in the agreement before you decide.

Not by default. In a standard review we assume a test report comes from the laboratory named on it, and the report states that assumption. If you did not commission a test yourself, the Authenticity Check asks the issuing laboratory whether the report is theirs, as a separate paid service.

Before you decide. The free Listing Scan comes back with a written price for the next step, and that price does not change once we start. A Snapshot costs EUR 490, and a Full Check is priced by product category.

We aim to answer the Listing Scan within 24 hours. A Snapshot takes 3 business days, a Full Check 5–8 business days and a Refresh 2 business days, counted from the day we have all your documents. If one is missing, we ask for it once, at the start.

The documents you already hold for one product, and where you sell it. You don't need to sort them or know what is missing. If you have almost nothing, we start there, and the Gap Report lists what to put together instead of what to correct.

Yes, under the agreement you sign before you send any document. That is why this site has no upload button, and why the scan asks only questions and, if you like, for a public listing link.